University of Washington School of Public Health
Business Analyst, Population Health Management - Polyclinic/CPA
Closing Date: May 18, 2017
Posted: April 19, 2017
Location: The Polyclinic 1145 Broadway
The role of the Population Health Management Business Analyst is to maintain the population health management systems across the participating provider network. This includes providing application management, documentation, testing, training, project management and customer support.
Analysis: Types of analysis may include business, system, data, workflow, integration, feasibility, project prioritization, reports and process improvement. Utilizes standardized methods and processes in completing assignments. Effectively applies technical knowledge to identify underlying causes and appropriate solutions. Involves others in the process to ensure their understanding and support. Provide analysis at the request of PCA leadership, Board of Directors and Board Committees, as needed.
Application Management: Works individually or with others to produce innovative solutions to improve efficiency and service to customers. Goes beyond the minimum requirements to do what needs to be done. Application development functions may include: customization, configuration, implementation, writing system specifications, developing enhancements, participating in technical designs, and developing end-user reports. Maintain strong working relationships with outside parties, including software vendors, providers and health plans.
Customer Support: Conveys a strong sense of urgency related to problem solving and meeting customer needs. Follows-up with customers in a timely and professional manner. Administers systems to ensure that they function accurately and reliably. System administration tasks may include parameter maintenance, application security, user logons, new user configurations. Performs technical support/troubleshooting. May include coordinating vendor support agreement activities.
Testing: Ensures the quality of systems delivered by testing, coordinating the testing or reviewing the testing. Testing functions may include: planning, writing test scripts and scenarios, validating what is tested, reconciling the test results with the business requirements, documenting test results and following up with to resolve testing issues.
Project Management: May lead small sized projects, ensuring that project goals and objectives are met within agreed upon time, scope and resource requirements. Types of activities may include project planning, making project assignments, facilitating meetings, resolving issues and conflicts, communicating status, overseeing testing and user-acceptance and managing vendor relationships.
Documentation: Carefully prepares materials and approaches to ensure work is complete and conforms to company standards. Writes, coordinates or reviews training materials. Provides or coordinates the training. Types of documentation may include project, application, procedures, customer, internal support and technical.
Education: College degree (B.A., B.S., or advanced degree) in information technology, computer science or another relevant field.
- 2 to 3 years of relevant experience preferred
- Health care experience preferred
- Ability to handle pressure and rapidly changing priorities. Must be able to set priorities that are consistent with “the big picture”.
- Ability to work independently.
- Must be able to communicate with others in a “non-technical” manner, both orally and in writing.
- Ability to separate problems into components and recognize underlying patterns and processes.
- Ability to manage multiple requests and prioritize responsibilities to meet deadlines.
- Skills in gathering, reporting, and analyzing data.
- Ability to identify and resolve data system problems in a timely manner and to identify areas for process improvement.
- Ability to understand and train individuals on software functionality, including reporting and analytics modules.
- Excellent verbal and written communication skills.
- Skills in preparing and maintaining written policies and procedures.
- Ability to gather and formulate requirements, dissect information and arrive at sound conclusions.
- Organize findings into polished presentations using charts and graphs
- Good attention to detail, the ability to keep track of multiple projects and prioritize work according to business needs and goals.
- Must have strong interpersonal skills and be able to work collaboratively with nurses, non-technical staff, managers and other analysts.
- Experience and strong knowledge of MS Applications including Excel, Access, Word, Powerpoint