University of Washington School of Public Health

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Director - Program Operations - Harborview Medical Center

Notice!This listing has expired and should not be applied for.
Full-time position
Closing Date: open until filled
Job #11384
Posted: May 1, 2017

The School of Public Health has an outstanding opportunity for a Director – Program Operations.This full-time position serves as an integral member of an evolving Academic Affairs team as the Director of Program Operations, Student and Academic Services.  Under the direction of the Associate Dean of Academic and Student Services, this is a new position that proactively leads the dynamic activities and processes associated with the development, implementation, and sustainability of School of Public Health student services and academic services programs. The position will lead a team of 4+ staff. The Director of Program Operations, Student and Academic Services, plays an important role in the School’s mission to educate and prepare outstanding, innovative, and diverse public health leaders and scientists. The position will support, and incorporate in its work, the School’s diversity values to “embrace and build on diverse perspectives, beliefs, and cultures to promote public health”.

Primary functions of the Director of Program Operations, Student and Academic Services, include:

Student Success:

  • Develop, implement, and evaluate annual and long-term plan for SPH student success
  • Support SPOH student leadership groups; mentor and amplify student voice
  • Develop the annual strategic plan for local, regional and national recruitments events
  • Represent the SPH at recruitment and outreach events
  • Work with the SPH Diversity committee to create systems, policies, and funding which support the recruitment and retention of a diverse student body.
  • Collaborate with department, program and communication staff in order to drive unified recruitment efforts across a diverse School, which includes developing and maintain an outreach and recruitment calendar
  • Pre-advising of prospective student with more complex situations and/or questions during PM: O&R’s absence
  • Ensure current opportunities, especially financial aid, scholarships, assistantships and fellowships are communicated and utilized by students
  • Manage SPH Dean’s Office student aid and support funds
  • Maintain procedures around awards selection and fund dissemination
  • For all award and scholarship opportunities, in conjunction with the Dean, SPH Advancement, and Communication: create faculty review committees, get faculty letters from Dean, sit on review committees, send out student contracts, and procure donor letters from student
  • In partnership with SPH senior leadership, faculty and staff, develop and continually refine policies and procedures for the SPH including academic misconduct, satisfactory progress, reinstatement, and academic petitions; monitor and serve as an authority on federal, state, university, and School student related policies
  • Budget development and reporting for student and academic services
  • Work with UW entities to develop SPH policies and procedures related to workshops, funding dispersals, tutor appointment, and communication protocols
  • Provide leadership and support to student and academic services staff in departments and programs
  • Be familiar with department and program policies, procedures and compliance requirements
  • Organize and facilitate regular meetings, and annual retreat, of graduate and undergraduate student services staff to share information, coordinate efforts and enhance the student experience in all programs.
  • Plan and execute the following School-level events: SPH Graduate Student Orientation, Service Day, Legislative Day, SPH Graduation Celebration, SPH SS/CC Retreat, Invited Guest Meetings
  • Manage School-level workshop series’

    Academic Services:
  • Participate in strategic planning and execution of faculty initiatives to improve and maintain instructional skills and practices
  • Participate in initiatives to increase cross-departmental collaboration, especially on core curriculum
  • Interpret accreditation “big picture” and develop an implementation plan to support the School’s accreditation by the Council on Education for Public Health (CEPH)
  • Maintain CEPH accreditation and reporting requirements
  • Represent the SPH at various ad hoc meetings regarding curriculum development
  • In collaboration with SPH Advancement, create additional opportunities for student funding
  • Review and evaluate the success of curriculum policies and practices while proactively engaging, collaborating and communicating with stakeholders as needed
  • Review and evaluate classroom scheduling initiative deliverables; participating as key SPH stakeholder on committees and workgroups
  • Develop, implement and oversee the administration of processes and systems that support the charge of assigned committees

    Experiential Learning and Community Building:
  • Oversee, and collaborate in, the development of community-based opportunities for students (practicum for MPH, experiential/service learning opportunities for undergraduates and non-MPH graduate students) for acquisition of skills and knowledge
  • Ensure that students are aware of and connected with opportunities
  • Review and evaluate processes that implement the MPH practicum experience
  • Collaborate in outreach efforts with employers and prospective sites and external sites
  • Direct  compliance of students with Health Sciences Immunization Program
  • Direct the organization and staging of significant community building events
  • Partner with Office of the Dean, departments and programs on additional student events and celebrations 


  • Master’s degree in Education, Public Health, Public Administration or related field plus 5 years of increasingly responsible experience in university student services

    Additional  Requirements:
  • Experience working in academic affairs, curriculum, accreditation and/or higher education administration
  • Demonstrated ability to appropriately and effectively support diversity in all aspects of work
  • Passion for the mission of public health and for working with college students
  • Direct experience in personnel management and team building
  • Conceptual and innovative thinking skills (i.e. identifying solutions) and analytical thought needed to develop solutions across a variety of complex situations
  • Ability to be interpersonally savvy and grounded in high stress situations (for example: being able to be calm in tense, often heated conversations between faculty leaders)
  • Demonstrated ability to engage in change
  • Comfortable with ambiguity and potential for change
  • Ability to interpret and communicate to others complex policies and procedures
  • Project management skills; timeline development, task tracking, assessing needs, identifying barriers to projects and addressing them proactively
  • Coordinating skills; able to manage the progress of multiple projects simultaneously
  • Knowledge of higher education curriculum development principles and trends
  • Knowledge of instruction and teaching methods
  • Knowledge of student learning outcomes and assessment
  • Familiarity with the UW Time Schedule Update and Construction systems
  • Skill in reading and writing meeting minutes for committees on complex topics
  • Skill in researching and evaluating curriculum standards
  • Skill in communicating effectively both in oral and written form
  • Ability to work independently and prioritize tasks
  • Ability to utilize computer technology for communication, and reporting activitie

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
  • Experience in student service provision in higher educational program management
  • Experience in educational systems and provision in higher education
  • Experience in the methods and systems of project management
  • Experience in a compliance driven environment
  • Experience working in higher education
  • Experience with database development and management
  • Experience with UW systems and procedures
  • Knowledge of UW curriculum policies and procedures
How to Apply:

Click here to apply.

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