University of Washington School of Public Health
Service Line Associate Manager - Seattle Cancer Care Alliance
Closing Date: open until filled
Posted: October 3, 2017
Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA’s purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Under the guidance of the Service Line Manager, assists in the oversight of a program or disease group(s) across multiple sites of practice (SCCA, UWMC, SCH)
- Assists the SLM with development of the service line strategic plan, across all Performance Commitment dimensions (e.g. highest quality care, financial stewardship, research, growth, access, and people).
- Partner with SLM, Clinical Director, Program Director and stakeholders in the execution of strategies and tactics defined in the service line strategic plan.
- Assist SLM in representing the service line’s interests with executive leadership and operational partners throughout SCCA and its member institutions.
- Assists the SLM with managing the value stream, by facilitating collaboration with all disease group stake holders to ensure patients receive the most effective, efficient, safest, and highest value service across the continuum of care.
- Develops and maintains basic knowledge of critical events that could impact scientific, regulatory, and other oncology practice changes in the industry.
- Strategic Leadership: Assists the SLM, or can lead development of strategic plan, strategic initiatives, or strategic projects for a disease group or program.
- Knowledge of Service Line Capability: Has basic understanding of the current state and capability of the service line as well as those of local, regional, and national competitors.
- Value Stream Knowledge: Gains general understanding of practice standards, resource needs, and productivity output for the disease groups within the service line.
- Ensure Competitive Edge: Under the direction of the SLM, can identify critical gaps or new innovative offerings to assure that the care and services offered position both the service line and the organization as a whole for success.
- Communication: Responsible for communicating clearly and regularly with SLM, keeping them well apprised of service line project status and decisions. May also communicate directly with SCCA and UWMC Administration and Service Line Physician leaders.
- Analytics & Data: Can analyze, interpret, display, and communicate basic performance metrics to administrative and clinician leaders across all performance dimensions.
- Highest Value Services: Identify and recommend improvements to patient services, hand-offs, and flow for the purposes of achieving the highest possible value (high quality, low cost) to the patient and third party payers.
- Referral Management: Implements and monitors the key components of the referral process and referring provider relationships.
- Outreach Management: Liaisons with community, regional and national networks, including professional societies and provides representation to local, state, and national agencies – ever vigilant to health care reform activities.
- Critical Thinking – ability to synthesize a large amount of information and anticipate needs, drawing accurate conclusions
- Problem Solving – ability to grasp multiple facets of an issue and independently recognize opportunities that meet multiple needs
- Systems Thinking – ability to grasp how all parts of a process fit together and how changes to any one part of the system will impact the others
- Data Analytics – ability to understand basic data concepts and to perform straight-forward analyses to interpret results
- Communication – ability to communicate verbally, in writing, or through other forms of visualizations to effectively convey an idea, concept, or specific information.
- Facilitation – ability to assess issues and promote discussions to reach resolution when ideas and opinions differ
- Presentation Skills – ability to present clearly, calmly, and concisely to workgroups and management across the organization
- Emotional Intelligence – ability to manage one’s own emotions and the emotions of others and apply them towards thinking and problem solving.
- Ability to work vertically and horizontally across the organization. Comfortable working with strong personalities.
- Microsoft Word, Excel, and PowerPoint – High level of proficiency.
- Bachelor’s Degree Required; MBA, MPH, or MHA preferred.
- Experience in Healthcare preferred.
Click here to apply.