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Clinic Administrator-II - Neighborcare Health

Full-time position
Closing Date: March 22, 2018
Job #12311
Posted: February 22, 2018

The Clinic Administrator-II operates within the guidelines set by Neighborcare Health’s management team and in accordance with laws and regulations. Coordinate and oversee daily operations. Responsible for the administrative functions of the clinic and manage resources efficiently. Manage direct reports to include hiring, performance, management, orientation and training, and completion of annual individual learning conversations. Manage with retention in mind. May provide supervision of or training for students who are assigned to Neighborcare Health as part of their professional education.  Work in partnership with joint accountability with other team members to achieve Neighborcare’s Mission, Guiding Principles and goals.

Core responsibilities:

  • Work with clinical partner and site lead team to develop, implement and/or upgrade systems that affect and/or enhance clinic operations
  • Maintain provider scheduling and patient schedule templates
  • Ensure systems are intact to minimize errors and confusion
  • Resolve problems or issues patients have with clinical systems, policies or staff
  • Identify and resolve administrative issues/concerns
  • Serve as first line in resolving administrative patient issues
  • Hire, train and orient direct reports on clinical operations and functions
  • Manage lead team and staff including completion of annual individual learning conversation, recruitment, hiring orientation, retention, development and discipline
  • Coordinate clinic activities to ensure efficient patient access to services and quality care
  • Review and coordinate clinic schedules and schedule changes for vacations, illness, meeting, etc. Work with leads to arrange coverage
  • Model and mentor staff in appropriate problem solving and positive communications
  • Participate in Neighborcare leadership meetings and leadership development activities
  • Lead and participate in quality of care initiatives and process improvement activities
  • Participate in organization planning and work with site lead team to plan for long term patient needs and resources
  • Maintain professionalism and confidentiality in administration and patient care areas
  • Oversee performance evaluation protocols and policies. Act as internal resource to team
  • Assure annual learning conversations are completed according to the organization’s evaluation calendar
  • Assist or develop Formal Improvement Plans when needed, assure monitoring and review. When appropriate in coordination with  HR implement disciplinary action, to include termination of staff
  • Oversee set-up and maintenance and management of records systems, administrative support systems, ensuring information is complete, accurate and deadlines are met
  • Work with leads to develop and maintain systems to ensure clinic productivity is met
  • Ensure staff trainings are conducted timely, including CPR and other safety requirements
  • Lead/Co-lead and plan staff meetings, including team building activities in 

Our ideal candidate:

  • Enjoys working at the top of their scope and partnering with team members
  • Values team work, problem solving, engagement and adaptability
  • Embraces change and practices direct communication
  • Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations

Eligible candidates have (2) years of experience in practice management and a Bachelor’s Degree in business, health care administration, clinical care or related field; or equivalent work experience

How to Apply: