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Behavioral Health Performance Measurement and Evaluation Team Manager - King County Department of Community and Human Services

Notice!This listing has expired and should not be applied for.
Location: Seattle, WA
Full-time position
Closing Date: April 29, 2018
Job #12458
Posted: April 6, 2018


The Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self-reliant and connected to community. DCHS manages and oversees contracted community agencies providing programs and services for behavioral health prevention and treatment, housing and community development, individuals and families experiencing homelessness, youth and adult education and employment, veterans, older adults, women’s program services and developmental disabilities.

The leadership position will work in DCHS’ Performance Measurement and Evaluation (PME) Unit that manages and supports DCHS’ data and evaluation needs. PME is comprised of a team of professionals skilled in quantitative and qualitative evaluation methods, data resource development and management, and data visualization. PME supports DCHS’ program staff and management with developing comprehensive evaluation frameworks and performance metrics, including assisting with determining appropriate performance measures, managing data collection and quality control, monitoring continuous quality improvement, and conducting in-depth analyses to inform decision making and improve service delivery. PME disseminates research and evaluation findings and promotes organizational learning through published reports.

This Manager position will provide supervision and oversight specifically to the team of evaluators, statisticians, and data analysts supporting DCHS’ Behavioral Health and Recovery Division (BHRD). BHRD provides or oversees a wide variety of programs including crisis services, mental health treatment, substance use disorder treatment, and diversion and reentry services. In addition, the division is continuing to evolve under the health and human services transformation work across the county, including transitioning to fully-integrated managed care in 2019 and being an active participant in King County’s Accountable Community of Health. The successful candidate for this position will possess strong evaluation, communication, and supervisory skills as well as an understanding of behavioral health services.

WHO MAY APPLY: This position is open to all qualified applicants who meet the minimum requirements. DCHS values diverse perspectives and life experiences and encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans and those with lived experiences.

WORK SCHEDULE: This position is scheduled to work 40 hours per week and is not overtime eligible. The work week is normally Monday through Friday, 8 a.m. - 5 p.m.

REQUIRED MATERIALS:  Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions.

RECRUITER: Sue Churchill,


Job Duties

  • Direct and coordinate the performance measurement and evaluation activities of King County mental health and substance use treatment systems, including the development and implementation of program evaluations, performance indicator reports, dashboards, performance improvement projects (PIPs), and other projects as required to support the Behavioral Health and Recovery Division and King County-wide initiatives.
  • Supervise 8-12 staff consisting of program evaluators, data analysts, statisticians, and data quality specialists. Foster autonomous, high-quality work, while contributing to an integrated and supportive team culture.
  • Stay abreast of changes and developments within BHRD and anticipate their impact on performance measurement and evaluation needs.
  • Coordinate with other DCHS divisions, Public Health/Seattle King County, the City of Seattle, university partners, and external evaluators regarding evaluation, data analysis, and data integration activities.
  • Develop new procedures and processes to document standard work, cross-train staff, streamline and improve workflows, etc.
  • Develop briefing papers and analytical reports, and/or guide report writing of others performing data analysis and program evaluation.
  • Present performance evaluation, research, and data analysis findings to a broad range of stakeholders, including consumers, service providers, elected officials, board members, and legislators.
  • Oversee the development and implementation of improved electronic data systems.
  • Represent King County in local and state meetings related to BHRD program evaluations and reports.
  • Serve on and attend the DCHS Evaluation and Research Committee, Accountable Community of Health Performance Measurement and Data workgroup, BHRD Management Team, Behavioral Health Plan Management Group (PMG), and other ad hoc workgroups and meetings as assigned.
  • Perform other related duties as assigned.



Experience, Qualifications, Knowledge, Skills

  1. Demonstrated knowledge of: quantitative and qualitative analysis principles and methods; principles and practices of applied qualitative and quantitative research and subject privacy; methods, tools and techniques of applied research; study design and advanced analytic procedures; data collection methods, including surveys; and computerized database systems.
  2. Demonstrated experience in supervising staff or leading a group of professionals.
  3. Advanced skill in effectively communicating orally and in writing, including making formal presentations to groups and committees.
  4. Demonstrated experience in handling multiple competing priorities.
  5. Demonstrated experience working with a variety of individuals with diverse backgrounds.
  6. Strong problem solving and interpersonal skills, including the ability to work independently and to maintain collaborative relationships as part of a team.
  7. Experience in successfully managing complex and politically-sensitive projects, in detail, and meeting deadlines.
  8. Demonstrated ability to use Microsoft Office products to complete daily assigned tasks, including: spreadsheet development, database creation and maintenance, word processing, daily communication, and scheduling; and proficiently use statistical software packages, such as SPSS, Stata, SAS, R, or Python.
  9. Possession of a valid Washington State Driver’s license or the ability to travel throughout the county in a timely manner.
    1. Understanding of healthcare or behavioral healthcare measurement and management processes, indicators and tools.
    2. Understanding of Medicaid transformation and healthcare integration.
    3. The most competitive candidates will possess a Master’s degree in social sciences, public health, behavioral health or related field with course work in performance measurement, research methods and statistics and/or equivalent education and experience.
    4. At least 5 years of experience leading design and implementation of policy-relevant performance measurement and/or evaluation processes within healthcare, behavioral health or human services.
    5. Understanding of the Results-Based Accountability (RBA) framework.
    6. Experience with Lean management techniques (visual and daily management, standard work, etc.).


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