University of Washington School of Public Health
Program Director - Adult Foster Care - Advocates
Closing Date: June 23, 2018
Posted: April 23, 2018
Founded in 1975 by a group of volunteers providing patient rehabilitation services on the grounds of Westborough State Hospital, Advocates is now one of the largest human services organizations in the state. Today, Advocates employs over 1000 staff members and serves 20,000 individuals at over 100 sites across Eastern and Central Massachusetts.
Our commitment to meeting the needs of individuals facing diverse life challenges has given rise to a broad range of community based services designed to meet the unique needs of elders, families and individuals with mental health challenges, addiction, developmental/intellectual disabilities, autism, brain injury, and other life challenges. Advocates is a nationally recognized provider for adults with Prader-Willi Syndrome, Deaf and Hard of Hearing adults with disabilities, and individuals with developmental and co-occurring mental health needs. Our culturally sensitive programs and supports serve individuals and families from diverse backgrounds.
At the heart of all Advocates services is a commitment to partnering with the individuals we support and, where appropriate, their family members, so that they can lead full and satisfying lives of their own design. We practice a person-centered approach that respects the unique needs, wishes and abilities of each individual. Learn more at www.advocates.org.
Advocates’ Adult Foster Care (AFC) program provides medical and case management services to approximately 450 members living with trained caregivers in community-based settings throughout Central and Eastern Massachusetts. The Program Director – AFC is responsible for the successful administration and management of the clinical, budgetary, and business operations of the program. Reporting to the Director of Shared Living and AFC, the Program Director will directly supervise 4-6 individuals and provide leadership, guidance, and support to the broader team of approximately 25 staff.
This role provides the opportunity for a strong program leader to work with a highly committed and diverse team on a growing program. The successful Program Director – AFC will offer experience in managing programs with complex regulatory requirements and a positive leadership style. This role offers a strong program and administrative leader the chance to work with a highly committed, diverse, and mission-driven team in a growing program, and in a well-reputed organization.
- Oversee service delivery across the AFC program, ensuring program quality, appropriate and effective program member contact, services, and satisfaction, and the growth and development of all program members
- Lead the AFC staff, monitoring staffing functions, scheduling, and job performance; ensure that all staff and caregivers receive and maintain appropriate training and certifications and adhere to all agency policies and OSHA and other safety standards
- Manage the AFC program budget (approximately $10M) and ensure the payment of stipends to all AFC caregivers
- Maintain constructive and productive internal and external communications with staff, managers, members, families/guardians, caregivers, vendors, and funding sources
- Fulfill all administrative aspects of the Adult Foster Care program, including accurate record-keeping, documentation, and reporting in alignment with requirements for MassHealth, billing, budget preparation, and statistical and financial reports
- Collaborate with other functions such as Fiscal, Human Resources, and Information Technology Services to ensure effective and efficient processes within the AFC program
- Coordinate with Advancement and the Director of Shared Living and AFC to participate in an effective marketing plan, supporting program growth
- Coordinate organizational resources necessary to respond to critical events
- Oversee grievance policy for families and members
- As needed, support program processes including intakes, caregiver matching, transition, etc.
- On-call responsibility for consultation and critical event notification in rotation with AFC and Shared Living leadership team
- Experience in working with individuals with disabilities and/or elderly adults in a community setting; working knowledge of Adult Foster Care programs highly preferred
- Experience in administrative leadership roles, including responsibility for staff management, program operations, and compliance
- Strong staff management and interpersonal skills, with the ability to drive high levels of performance, engagement, and accountability across a geographically disparate, cross-disciplinary team
- Familiarity with programs funded through MassHealth or similar state-level Medicaid programs
- Demonstrated competence in serving culturally diverse populations and sensitivity to the needs the individuals whom Advocates serves
- Strong communication skills (oral and written) and computer skills
- Bachelor’s degree or equivalent experience required
- Must hold a valid drivers’ license, have access to an operational and insured vehicle, and be willing to use it to transport clients
- Must be able to serve as supervisor on-call outside of standard working hours