WHOLE PERSON CARE PRACTICE FACILITATOR - The North Central Accountable Health Community

CLOSING DATE: December 27, 2018


JOB #: 13327

POSTED: November 27, 2018


Salary: $54,635.04 - $73,161.48 annually plus benefits

Line P or PP of the CDHD Wage Matrix, depending on credentials and experience.) Hours: 40 hours/week (100% FTE), may include evening or weekend hours
Status: Regular, full-time, with benefits, union membership required
Starting Date: ASAP Closing Date: Open until Filled Work Location: In North Central Region


Through a five-year State Medicaid Transformation Project, The North Central Accountable Health Community
(NCACH) is implementing 6 projects to address regional health priorities and improve care by providing high-quality, cost-effective care that treats the whole person and improves the well-being of the communities in Okanogan, Chelan, Douglas and Grant Counties. The work of the NCACH is funded by the Washington State Health Care Authority, the Medicaid payer in Washington State.


To this end, the NCACH activities include:

Convening a broad array of stakeholders to share expertise and experience in improving health including public policy, financing and delivery system redesign across settings and communities.

Fostering collaboration among stakeholders to improve health.

Promoting the development and sharing of high quality data and applying data to improve the appropriate utilization of health services.

Working with local communities to promote high-quality, systemic and sustained services.

Promoting community engagement as a key component of health improvement.

The Whole Person Care Collaborative (WPCC) focuses on bi-directional care and chronic disease prevention and control, as well as addressing the primary care and behavioral health provider portion of all NCACH selected projects. The WPCC includes three components:

A Workgroup that advises, plans and monitors activities of the WPCC

A Learning Community of outpatient primary care and behavioral providers that implements clinical health improvement efforts.

A Learning Community of outpatient primary care and behavioral providers that implements clinical health improvement efforts.

The Practice Facilitator will support each stage of practice transformation in a clinical setting from design to implementation to spread of best practices. They work with clinical teams comprised of leadership, clinicians and frontline staff. They facilitate redesign efforts, provide education on key aspects of a Patient-Centered Medical Home, support development and alignment of aims and clinical process and quality outcome measures. Practice Facilitators wear many hats - motivator, educator, consultant, coach – so they must have strong communication and interpersonal skills and be open-minded, agile and flexible in their approach with each organization.

Under the direction of the Executive Director and Whole Person Care Program Manager, the Practice Facilitator will

Provide on-site and remote facilitation support to a subset of enrolled organizations participating in the Whole Person Care Collaborative (WPCC) as part of the NCACH

Provide on-site and remote technical assistance and coaching to assigned organizations supporting the implementation of their individual Change Plans

Teach and engage clinical teams/staff in quality improvement methodology – specifically the Model for Improvement and PDSA cycles

Review and discuss continuous quality improvement data with clinical teams

Facilitate periodic completion of Patient-centered Medical Home Assessment (PCMH-A) or the Maine Health Access Foundation tool (MeHAF)

Support sites in identifying, capturing and reporting data specific to their defined Change Plans

Facilitate meetings and trainings on content such as workflow redesign, EHR optimization, practice level assessments, data analysis and reporting, and other content as needed.

Participate in learning activities with assigned organizations and support their activity projects

Document interactions with organizations to facilitate cross learning and understanding of additional TA needs

Actively participate in NCACH project team and consultant learning group

Establish and maintain a supportive role with NCACH partners and management, assigned organizations and associated staff and teams, and other stakeholders

Share regular updates on events, activities and accomplishments for internal and external audiences

Identify training, tools, and material deficiencies within NCACH programs and services and develop and/or recommend improvements

The cadence of travel will vary depending on needs of partner organizations, and given the availability of virtual face-to-face technology tools. However, this position should expect to spend a significant amount of time out of the office, travelling and meeting with providers across our large and expansive region














Bachelor’s degree from an accredited college or university in health sciences, public administration, environmental health, health education, or a related field preferred. A combination of education and related experience in population health management, community assessment, and data aggregation may be substituted for degree requirement.

How to Apply:

Submit a cover letter, resume, and CDHD Application for Employment (available at https://cdhd.wa.gov/careers/) via email or hard copy to:  

John Schapman, NCACH Deputy Director Chelan-Douglas Health District
200 Valley Mall Parkway
East Wenatchee, Washington 98802
Office: 509-886-6435

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