Careers

Description:

TITLE: Case Manager

POSITION SUMMARY & RESPONSIBILITIES:

Direct Service

SYM’s Case Manager works directly with youth and young adults experiencing or transitioning out of homelessness. Collaboration with case workers, social support systems, and families, will help support clients in achieving their goals for stability and independence.

1. Youth and Young Adults

• Develop therapeutic relationships with all young adults, demonstrating faith, hope, love, trust, compassion and an understanding of developmental and clinical issues
• Maintain a caseload of 20-25 clients – working with young people to create and complete personalized plans, set goals and obtainable objectives
• Develop a strong working knowledge of available resources and refer youth to other appropriate services and providers
• Pursue appropriate trainings and professional development to build repertoire of appropriate skills and knowledge, particularly to build a youth-centered, trauma informed, anti-racist lens
• Compile and track pertinent information, maintaining clinical files and database
• Identify opportunities to engage youth in conversations about their spirituality and work at seizing opportunities to speak truth about identify and hope, grounded in our Christian beliefs

2. Volunteers

• Provide limited clinical and programmatic leadership to volunteers
• Model for volunteers how to engage and interact with youth
• Empower volunteers to adopt ownership and confidence in the drop-in
• Teach and challenge volunteers to set and keep boundaries
• Model to volunteers appropriate ways to engage youth in conversations about faith
• Occasionally participate in trainings to equip volunteers working directly with young people

3. Community

• Work collaboratively with other service providers to support youth, utilizing ethical procedures around confidentiality
• Attend appropriate community gatherings and meetings
  • Demonstrate a commitment to anti-racist work, both personally and organizationally, through monthly collaborations and through SYM’s racial equity work internally and available trainings through the Undoing Institutional Racism Youth Service Provider Collaboration (UIRYSPC)
  • Build partnerships with other service providers, particularly members of the UDSPA, in order to create a network of support for YYA in our community
• Represent SYM in a professional and appropriate way to partner organizations

Program Leadership

Organize, facilitate and oversee direct service aspects and some administrative aspects of SYM programs

• Lead Drop-in and other SYM program offerings in tandem with Program Director and other direct service staff
• Set boundaries with youth and enforce the Drop-in rules
• Help maintain donations and program organization
• Report monthly, quarterly and yearly stats and tracking to supervisor when appropriate or upon request

General/Administrative

Participate in all SYM fundraising and community events and collaborate with staff to appropriately communicate SYM’s mission to those in the community. A willingness to help with things outside of job description when needed.

• Assist with and participate in SYM’s fundraising and community events
• Write articles and share stories about SYM’s work with youth
• Document both qualitative and quantitative information about SYM’s work with youth
• Share the duties of the administrative tasks and needs with co-workers

PROFESSIONAL SKILLS AND QUALIFICATIONS

• Direct or lived-experience, degree in Psychology, Social Work
• Familiarity with at-risk or homeless youth population; ideally 1-2 years of working with homeless or high-risk populations
• Case Management or Direct Service experience preferred
• Knowledge of social service systems and clinical issues pertinent to homeless youth
• Understanding of institutional and systemic barriers that youth and young adults have often experienced
• Commitment to diversity, inclusion and social justice within the workplace
• Awareness that position is governed by a professional code of ethics and rules of confidentiality
• Strong boundary setting and self-reflection skills
• Basic counseling and supervision skills and experience
• An ability to respect other’s opinions and cultures at the same time as demonstrating their intrinsic worth.
• An ability and willingness to love before or without understanding
• Planning and skills to actively engage in SYM’s growth and development
• Ability to take initiative and be self-motivated, working with minimum supervision
• Excellent communication, organizational and interpersonal skills
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PERSONAL QUALITIES

• A growing and personal commitment to Jesus Christ, community and God’s work in the world
• Dedication to pursuing the well-being of young people experiencing homelessness and their community
• A team attitude and desire to work collaboratively with a small staff
• Flexibility and a great sense of humor
• Ability to maintain good self-care, keeping strong social and spiritual relationships a priority
• An ability to be flexible and an understanding of how to prioritize in the midst of emerging needs of clients

HOURS: This is a full-time position that requires some nights and weekends as needed

ACCOUNTABILITY: This is a benefited, 40-hour/week position, reporting to SYM’s Program Director

SALARY: $38,000 – $41,500 DOE

STARTING DATE: Mid-January-Mid February

Please send resume and cover letter to Kate Phillips at symjobopening@gmail.com.

SYM prioritizes our values of faith and diversity in the hiring process:

SYM is a Christian organization motivated by our commitment to God and following Jesus in his call to love and serve others. For our continued growth into this call on our lives, we require all job applicants and board members to have a growing relationship with Jesus Christ. However, we do not require volunteers or guests to be of any particular faith, and we provide services to all youth who enter our programs, regardless of religious belief, sexual orientation, gender identity, race or ethnicity and without any proselytizing. For more about our faith, visit our website at www.streetyouthministries.org

SYM is both an equal-opportunity employer and a faith-based religious organization.  

As an organization that serves a culturally and racially diverse demographic, SYM believes that diversity and multicultural awareness are vital for the growth and strength of our team. We believe that diversity among SYM benefits all – staff, youth served and the community as a whole. Qualified applicants from all cultures and communities,

especially people of color and those who identify as LGBTQ