Careers

Description:

• Conduct research interviews over the phone or by video conference
• Answer study participant questions following research study protocols
• Schedule in-home visits for Washington State residents. This includes confirmation calls/emails, rescheduling, communicating cancellations to the study team, and other situations that could arise
• Manage phone message line or email inbox
• Use complex data collection instruments to collect and record data according to study protocol
• Data enter and verify completed data material
• Transcribe recorded in-person or phone interviews using provided software
• Perform light clerical duties including electronic file maintenance and mail assembly
• Perform related duties as assigned

• High School graduation or the equivalent
• Ability to work independently from home, if necessary
• At least one year of experience of telephone or in-person contact with the public, such as customer service
• Excellent verbal and written communication skills
• Comfortable speaking to diverse groups
• Ability to multitask
• Experience with using Microsoft applications
• Comfortable learning new software
• Excellent attention to detail
• Ability to read and follow written instructions
• Ability to neatly and accurately document information
• Bilingual (Spanish) is preferred, but not required