University of Washington School of Public Health

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Patient Navigator - International Community Health Services (ICHS)

Notice!This listing has expired and should not be applied for.
Location: Seattle, WA
Full-time position
Closing Date: June 4, 2017
Job #11403
Posted: May 4, 2017


This position promotes client access to medical and social services and other relevant support systems to improve health outcomes and self-management skills.  This position supports ICHS’s community kitchen and literacy programs.

 Duties and Responsibilities:

  • Assist patients with outside medical billing, ordering of durable medical equipment, enrolling for social services, and procuring infant/toddler supplies for low-income patients. 
  • Document patient visit in the Electronic Health Records (EHR) and other tracking systems per agency compliance and HIPAA requirements.
  • Oversee the on-going functions of the Reach Out and Read Program.
  • Oversee the on-going functions of the Waiting Room Literacy Program.
  • Oversee the on-going functions of ICHS’ monthly Community Kitchen.
  • Participate in the development and implementation of projects associated with the Civic Engagement Grant.
  • Participate in the development and implementation of special projects (i.e. Parks Activation Grant)
  • Collect required data and information to complete monthly and annual reports; assist with creating report and data collection systems that work with the electronic medical records and manual record systems to meet agency and program reporting requirements.
  • Participate and work on special projects, agency events, and health fairs in consultation with supervisor.
  • Participate in the development and implementation of goals, work plans, performance measures and continuous improvement of service delivery to assist in attaining the program, department and/or organization’s initiatives, goals and strategies, and mission through a spirit of service, teamwork and respect.  Work well with other employees, follow direction and work well under pressure.
  • Attend all required training and safety meetings; use, maintain and replace assigned personal protective equipment; report all injuries and illnesses to supervisor immediately; complete and submit incident/accident reports as required; report hazardous conditions or unsafe work practices to supervisor or organization’s Safety and Health Committee; and follow all safety and health guidelines, practices, policies and procedures and actively support and participate in the Emergency Preparedness Program and tasks.
  • Comply with applicable federal, state and local laws and regulations, ICHS policies and procedures, including ICHS Privacy, Security and Compliance policies and procedures and the Code of Conduct.
  • Actively participate in Quality Improvement program and activities; initiate Quality projects and/or process improvement to attain quality service delivery.
  • Other duties as assigned.

Job Requirements

  1. Education – Bachelor’s degree.  Experience in a health care setting may be substituted year for year for the education requirement. 
  2. Experience – One year experience in a health care setting, community health education and/or outreach position. Profiency in Vietnamese, Cantonese, or Mandarin language not required, but preferred. Proficient computer skills. Valid WA State Driver’s License, insurance and access to a vehicle.

Application Procedure

Application packets are available at all ICHS locations or online at  Send application and resume to: ICHS, Attn: Human Resources, P O Box 3007, Seattle, WA 98114-3007 or Fax: 206-490-4011 or email:

More Information (pdf)