Careers

Description:

THIS WORK MATTERS!

The County Emergency Medical Services (EMS) Program provides oversight, regulation, and coordination between the County’s Ambulance Provider, Fire Medical First Response, Hospital and Healthcare Systems, and other agency and individual participants.

As the EMS Quality Assurance Liaison, you will:

• Work in partnership with key stakeholders to assure the development, maintenance, implementation, and clinical quality assurance of the 911 medical priority dispatch system. The position is key to supporting the City of Portland’s Bureau of Emergency Communications (BOEC), the County’s primary safety answering point (PSAP), to obtain and maintain national dispatch accreditation standards.
• Support 911 call taking and dispatch call quality to facilitate the County’s ability to measure compliance of the exclusive ambulance services provider and system quality metrics.
• Provide leadership on major, highly complex inter agency strategic initiatives related to the coordination and implementation of the 911 emergency medical services system.
• Work primarily off site at BOEC but be responsible to the County’s EMS Administrator and EMS Program Supervisor.

Diversity and Inclusion: As a Health Department employee you will contribute to a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Minimum Qualifications/Transferable Skills*:

• Equivalent to a Bachelor’s Degree from an accredited college or university with major course work in public administration, business, statistics/math or a related field; AND
• Five (5) years of increasingly responsible and major program development, policy analysis, or program compliance/monitoring and evaluation experience.

Required Knowledge, Skills and Abilities:

• Licensed as an Emergency Medical Dispatcher and Telecommunicator with DPSST.
• Certification in Emergency Medical Dispatch by the International Academy of Emergency Dispatch (IAED).
• Ability to pass criminal background check.

Required to obtain EMD-Q certification for Medical Priority Dispatch within three months of hire. Preferred Qualifications:

• ED-Q Certified for Medical Priority Dispatch by the International Academy of Emergency Dispatch.
• Five or more years of increasingly responsible experience as an Emergency Medical Dispatcher.
• Experience as an emergency medical provider.
• Experience with Quality Assurance or Quality Improvement.