Disease Research and Investigation Specialist - COVID Contract Tracing - King County
Description:
Commitment to Equity and Social Justice:
As the only jurisdiction in the world named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation’s history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
We have a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from vulnerable communities are incorporated into our emergency planning and public outreach efforts.
Applicants should be committed to working with diverse populations throughout King County to provide excellent customer service to a broad range of cultures, per the King County Equity and Social Justice Ordinance and the King County Strategic Plan.
- Calls assigned COVID positive cases and conduct an in-depth interview using call scripts and protocols; simultaneously enter call data into RedCap
- Follows up with contacts of cases, using call scripts and protocols; Follows up on peripheral requests with their cases/contacts to make sure their requests for information have been met or needs to be referred on to the appropriate agency.
- Facilitates testing of contacts
- Facilitates grocery services
- Refers to additional social services
- Facilitates access to interpretation services as needed
- Interacts with multiple platforms like RedCap, Mosio, and Dynamics
- Documents challenges and brings to the team during debrief; resolves accordingly
- Strict adherence to client confidentiality and handling of PHI (like notes taken, and other communication)
- Participates in daily AM and PM check-in/debrief calls
Our ideal candidate will demonstrate the following (Minimum): ?
- Ability to establish rapport with diverse groups of people in a very brief amount of time.
- Ability to work with communities of people with varied lived experiences in a non-judgmental manner.
- Maintain confidentiality of protected health information at all times.
- Carry out assignments and responsibilities reliably in a thorough, accurate, and timely manner.
- Strong attention to detail.
- Strong oral communication skills.
- Highly proficient in navigating computers and data management platforms. On-site testing will be required of all applicants.
- Ability to comprehend complex information and adapt to changing guidance. To complete training, new employees must pass a graded assessment.
- Fluency in English is required; bilingual Spanish-English language skills are preferred.
- Washington State Driver’s License or the ability to provide transportation to work locations with limited or no public transportation services are required.
- Have a current BLS CPR certification with AED training or willingness to obtain one by the first day on the job. (CPR/AED Heartsaver courses do not meet this requirement.)