Project/Program Manager 1 - Contact Tracing - King County


CLOSING DATE: September 4, 2020


JOB #: 16177

POSTED: August 4, 2020


Job Duties


  • Lead a daily team of contact tracers conducting interviews for COVID-19 response.
  • Lead daily AM and PM check-in/debrief calls with contact tracing team. Take and distribute notes.
  • Communicate accurate and thorough information about process changes to contact tracing team.
  • Assist with observing staff and trainees completing case calls; provide appropriate feedback.
  • Monitor contact tracing staff daily work including follow-up communications with cases through voicemail and text.
  • Notify supervisory team of staffing concerns or issues.
  • Document challenges and brings to leadership team meetings; resolve accordingly.
  • Facilitate problem solving of complicated scenarios and offers guidance to contact tracers, when necessary.
  • Assist with care coordination, referrals and appropriate follow up for cases, as needed.
  • Discern when cases require elevation to another department or leadership.
  • Provide support to contact tracers in the use of technology platforms Skype, RedCap, Mosio, and Dynamics.
  • Strictly adhere to client confidentiality and handling of PHI (like notes taken, and other communication)
  • Conduct case and contact investigations as needed.
  • Assist with identifying ongoing training needs for contact tracers.
  • Ability to work variable schedule, including weekends.
Experience, Qualifications, Knowledge, Skills


  • Strong skills and experience in communicable disease investigation (case and outbreak) and conducting interviews.
  • Knowledge and experience working with Public Health’s COVID-19 contact tracing survey instruments and databases.
  • Knowledge of Public Health’s COVID-19 response.
  • Ability to establish rapport with diverse groups of people in a very brief amount of time.
  • Experience working with people with varied lived experiences in a non-judgmental manner.
  • Maintain confidentiality of protected health information at all times.
  • Carry out assignments and responsibilities reliably in a thorough, accurate, and timely manner.
  • Strong attention to details.
  • Strong oral communication skills.
  • Fluency in Microsoft Office applications (Outlook, Word, and Excel).
  • Washington State Driver’s License or the ability to provide transportation to work locations with limited or no public transportation services is required.
  • Bilingual in Spanish with the ability to read, write and speak Spanish.
How to Apply:

Who May Apply:

       This position is open to all qualified internal and external candidates. To be considered as a Special Duty applicant, you must be a current Career Service, King County employee who has successfully passed probation. This position is anticipated to last 12 months from the date of hire.

Application Process:

      Required Application Materials


    • NeoGov Application - including work history and position duties


      Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.

Work Schedule:

       This regular work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. and 40 hours per week. However, after hours, weekend work, and overtime will be required. This role is FLSA non-exempt and is eligible for overtime.

Work Location:

       The primary location for this role is Chinook Building, 401 5th Avenue, Seattle, WA 98104.


       For questions related to this recruitment, please contact Sarah Fish at 

(206) 263-8738



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