Project/Program Manager 1 - Contact Tracing - King County
- Lead a daily team of contact tracers conducting interviews for COVID-19 response.
- Lead daily AM and PM check-in/debrief calls with contact tracing team. Take and distribute notes.
- Communicate accurate and thorough information about process changes to contact tracing team.
- Assist with observing staff and trainees completing case calls; provide appropriate feedback.
- Monitor contact tracing staff daily work including follow-up communications with cases through voicemail and text.
- Notify supervisory team of staffing concerns or issues.
- Document challenges and brings to leadership team meetings; resolve accordingly.
- Facilitate problem solving of complicated scenarios and offers guidance to contact tracers, when necessary.
- Assist with care coordination, referrals and appropriate follow up for cases, as needed.
- Discern when cases require elevation to another department or leadership.
- Provide support to contact tracers in the use of technology platforms Skype, RedCap, Mosio, and Dynamics.
- Strictly adhere to client confidentiality and handling of PHI (like notes taken, and other communication)
- Conduct case and contact investigations as needed.
- Assist with identifying ongoing training needs for contact tracers.
- Ability to work variable schedule, including weekends.
Experience, Qualifications, Knowledge, Skills
- Strong skills and experience in communicable disease investigation (case and outbreak) and conducting interviews.
- Knowledge and experience working with Public Health’s COVID-19 contact tracing survey instruments and databases.
- Knowledge of Public Health’s COVID-19 response.
- Ability to establish rapport with diverse groups of people in a very brief amount of time.
- Experience working with people with varied lived experiences in a non-judgmental manner.
- Maintain confidentiality of protected health information at all times.
- Carry out assignments and responsibilities reliably in a thorough, accurate, and timely manner.
- Strong attention to details.
- Strong oral communication skills.
- Fluency in Microsoft Office applications (Outlook, Word, and Excel).
- Washington State Driver’s License or the ability to provide transportation to work locations with limited or no public transportation services is required.
- Bilingual in Spanish with the ability to read, write and speak Spanish.
Who May Apply:
- This position is open to all qualified internal and external candidates. To be considered as a Special Duty applicant, you must be a current Career Service, King County employee who has successfully passed probation. This position is anticipated to last 12 months from the date of hire.
- Required Application Materials
- NeoGov Application - including work history and position duties
- Your application may be rejected as incomplete if you include relevant information only on the resume or cover letter, or if you reference "see resume" on your application.
- This regular work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. and 40 hours per week. However, after hours, weekend work, and overtime will be required. This role is FLSA non-exempt and is eligible for overtime.
- The primary location for this role is Chinook Building, 401 5th Avenue, Seattle, WA 98104.
- For questions related to this recruitment, please contact Sarah Fish at
- or firstname.lastname@example.org.