Patient Services Representative - King County - Auburn Public Health Center

CLOSING DATE: September 7, 2020


JOB #: 16190

POSTED: August 7, 2020


Job Duties


The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:

  • Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
  • Utilizing language interpreters when appropriate to meet clients’ needs
  • Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
  • Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
  • Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
  • During and after client visits, responsibilities include:
    • accurately completing documentation and data information for billing in a timely fashion
    • processing referrals for field staff
  • Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
  • Other duties include using a variety of computer programs including:
    • Epic (an electronic health record program)
    • Cascades for WIC (Nutrition program for women, infants and children)
    • Microsoft Office products
Experience, Qualifications, Knowledge, Skills


We are looking for candidates who:

  • Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
  • Are computer-savvy and able to learn to use new computer programs and technical tools quickly
  • Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
  • Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
  • Maintain confidentiality of client information
  • Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
  • Can maintain their composure under pressure
  • Are committed to working with diverse populations with cultural humility
  • Able to move up to 20 pounds in order to move boxes, retrieve health records, or replenish office supplies.

Desired qualifications: Fluent in multiple languages in addition to Spanish and English
  • Fluency in Spanish and English
  • Washington State Driver’s License
  • Ability to travel within the designated territory

  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.

More Information »