Careers

The Patient Services Representatives are the initial contact a client has when they come into or call a Public Health Center. Responsibilities include:

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Utilizing language interpreters when appropriate to meet clients’ needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include:
  • accurately completing documentation and data information for billing in a timely fashion
  • processing referrals for field staff
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
• Other duties include using a variety of computer programs including:
  • Epic (an electronic health record program)
  • Cascades for WIC (Nutrition program for women, infants and children)
  • Microsoft Office products

We are looking for candidates who:

• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
• Can maintain their composure under pressure
• Are committed to working with diverse populations with cultural humility
• Able to move up to 20 pounds in order to move boxes, retrieve health records, or replenish office supplies.

• Fluency in Spanish and English
• Washington State Driver’s License
• Ability to travel within the designated territory

• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time.