Careers

Description:

Job Description

Position Summary: WithinReach is often the first point of contact for Washington families and individuals seeking information about public benefits and local resources. The Bilingual Family Support Specialist provides developmental screening and connects families with young children to child development and parenting support resources. They help families navigate early childhood systems and programs and provide culturally sensitive support. The Bilingual Family Support Specialist will be trained by WithinReach staff on telephone casework, early childhood subjects, and relevant early childhood systems of care, Diversity, Equity & Inclusion, data collection, and best practices for resource navigation.

We are only accepting applications from candidates who reside within Washington State.

General Duties and Responsibilities:

• Process completed Ages & Stages Questionnaires and share results with families
• Provide early childhood and development information and systems navigation including follow-up as needed
• Process and troubleshoot internal and external referrals to Early Support for Infants and Toddlers (ESIT) in King County (program is also known as Early Intervention or Birth to Three)
• Maintain up-to-date information on ESIT referral pathways, such as provider capacity and information updates
• Loop back with referring providers and provide an update on the status of the referral
• Track client interactions and resource information provided in multiple client management systems
• Attend internal teams meetings and meetings with other providers and partner organizations
• Coordinate and assist with trainings for WithinReach team members and external providers
• Maintain internal process documents and provide program support to other staff

Qualifications

Required Qualifications:

• Bilingual in Spanish and English
• 1-3 years of experience working directly with low-income, and culturally diverse families
• Access to reliable internet service, an internet stipend is included with this position (Recommended minimum of 25mpbs for better voice and audio quality)

Desired Qualifications:

• Bicultural preferred
• Knowledge of and experience in early childhood education, child development screening or social services
• Experience in remote and/or telephone casework
• Familiarity with Washington State programs such as Basic Food, child development resources, WIC, and Medicaid.

Required Skills:

• Ability to work in a remote environment
• Comfortable with a variety of technology, such as softphone, email, text and eFax
• Excellent listening and communication skills, including the ability to communicate effectively with people of diverse cultural, ethnic, linguistic and socioeconomic backgrounds
• Strong interpersonal skills and effective time management, prioritization, and multi-tasking skills
• Ability to manage responsibilities independently and work with limited supervision, as well as in a strong team environment
• Strong attention to detail and ability to listen to information while collecting and inputting data into client management systems

Additional information

Salary & Benefits:   $22 Hourly Rate, Full-Time, 40 hours/week.  Excellent benefits include fully paid medical coverage, vision, and dental for employees and generous coverage for spouses, partners and dependents. Paid time-off and employer-matched retirement plan.

Job Location:   This position is remote; however, all candidates must reside within Washington state. The WithinReach office is located at 155 NE 100th Street, Suite 500, Seattle, WA 98125. We are taking the utmost precautions to protect our staff during the COVID-19 pandemic.  

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.