Guest Support Specialist On-Call - ROOTS Young Adult Shelter
Description:
JOB TITLE: On-call Guest Support Specialist REPORTS TO: Program Supervisor
POSITION SUMMARY: ROOTS Young Adult Shelter in the U-District is seeking staff for multiple on-call Guest Support Specialist (GSS) overnight positions that directly support shelter guests during their nightly stays. This is a paid position that will work a varied schedule based on coverage needs up to two 13 hour shifts per week from 8pm-9am (10am on Saturdays). Candidates with proven relevant experience or currently working in the YA/Youth Services field are highly preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervise shelter guest activities and enforce program guidelines, provide supplies and resources as needed, interact and build positive relationships with guests staying in the shelter.
- Be familiar with shelter policies and practices and written records required by ROOTS and its contracting partners.
- Communicate with other shelters and service providers in the regional area to coordinate care for shelter guests and make referrals to other services or shelters.
- Must remain awake during entire shift.
- Maintain safety and security by monitoring all general access areas, responding to escalations, and
enforcing program rules and policies.
- Conduct walks around shelter to check on each guest in conjunction with the other GSS on duty and the Program Supervisor.
- Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems and ROOTS management in coordination with the Program Supervisor on shift.
- Serve as floor staff during the hours of shelter operations and complete morning tasks to ensure all guests are awake and exit the shelter on time and that shelter is prepared for the coming evening.
- Train and mentor new Overnight Volunteers, in conjunction with the Volunteer Supervisor team and
Program Supervisors.
- Post menus and/or prepare food for meals in collaboration with kitchen meal teams and Volunteer
Supervisor.
- Manage donations for hygiene and other shelter supplies items in coordination with other team members
and at the direction of the Program Supervisor and Director of Programming.
- Participate in staff meetings and trainings.
- Other duties as assigned.
REQUIREMENTS
- Attend Ropes training, Conflict Response, ROOTS Volunteer Orientation, and other trainings as assigned by Shelter Director upon hire.
- Provide proof of active CPR/First Aid certification and food handler’s permit within 60 days of hire.
- Complete application and criminal background check.
Skills/Eligibility:
QUALIFICATIONS
- Commitment to undoing racism and oppression in all its forms.
- Experience serving vulnerable populations in a service setting, working specifically with youth and young
adults preferred.
- Lived experience will be considered along with other qualifications.
- Demonstrate ability to work effectively in a volunteer-driven, harm reduction-oriented, service
organization.
- Highly developed communication skills: ability to communicate the written and spoken word clearly and
effectively; ability to communicate to a wide variety of people with ease.
- Good interpersonal skills.
- Solid understanding of issues related to poverty, oppression, and homelessness.
This is an hourly, on-call, position and is scheduled for approximately 0-26 hours/week. Over-time eligible as needed and approved by the Shelter Director. Hourly wage starts at $17.25.
Position to start immediately- open until filled
Send Statement of Interest and update resume to Shelter Director and Executive Director: arthib@c and jerred@rootsinfo.org
ROOTS is an equal opportunity employer. LGBTQ, persons of color, and bilingual candidates encouraged to apply.