Careers

Description:

Join our team! The Environmental Health Services Division of Seattle & King County Public Health is seeking to select a career service Permit Technician. Qualified candidates will have excellent customer service and technical skills to support and perform a variety of duties focused on serving the public to help us meet our mission. The Permit Technician works as part of a team to collect and process permits, conduct in-take for plan review, letters, and site applications, and perform customer service-related duties.

Job Duties

 

As an Environmental Health Permit Technician, you will:

• Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings. May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently EnvisionConnect).
• Process change of ownership applications.
• Answer incoming calls, that may include, intaking of complaints, permit adjustments, payment intake and triaging calls.
• Read and interpret maps and legal descriptions.
• Assure permits are issued to the correct parcel number & address.
• Accept applications and calculate correct fees for various Environmental Health applications.
• Process billings and refunds, and route requests appropriately.
• Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
• Process letters and public disclosures requests.
• Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
• Monitor accounts for payment and coordinate collection process for unpaid accounts.
• Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
• Prepare daily cash worksheet and daily reconciliations.
• Run existing ad hoc reports using EnvisionConnect and Excel.
• Perform other duties as assigned.

Skills/Eligibility:

Our ideal candidate will demonstrate the following (Minimum):

• Strong communication skills both written and verbal.
• Excellent customer service skills with the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
• Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
• Strong organization, problem solving and researching skills.
• Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
• Skill in maintaining data accuracy and integrity.
• Strong math and analytical skills.
• Skill in the use of automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
• Excellent time management and priority setting skills; able to handle multiple tasks with accuracy.
• Skill in tracking and following through on assignments.
• Demonstrated ability to quickly learn new computer applications.
• Knowledge and experience working with people from diverse backgrounds.
• Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
• Demonstrated reliability.
• Skill in teamwork and collaboration.

The most competitive applicants will have the following experiences and qualifications (Desired): 

• Experience using EnvisionConnect and/or Tyler.
• Accounts receivable experience.
• Demonstrated experience with complex reconciliations.
• Bilingual in Spanish.
• Experience applying equity and social justice principles to work approach and implementation.