Careers

Description:

Position Description

 

Aging and Disability Services (ADS) is dedicated to helping older adults and adults with disabilities live with independence, dignity, and connection in their communities. ADS partners with local, state, and federal programs to fund and coordinate a range of services, including case management, in-home care, caregiver support, and community living connections. Through its Care Coordination Program, ADS ensures that clients receive the right level of support to remain safely in their homes and communities.

 

The Evaluation and Process Improvement Specialist supports this mission by strengthening the effectiveness, efficiency, and equity of the Care Coordination program. Reporting to the Care Coordination Program Director, the Specialist designs and implements systems for evaluating outcomes, measuring performance, and improving service delivery. Working collaboratively with ADS teams, subcontracted providers, and external partners, the Specialist translates data and evaluation findings into actionable strategies that enhance client outcomes, streamline processes, and advance continuous quality improvement across programs. Prior experience with Washington State’s Home and Community Services (HCS) and related eligibility systems will be critical to the success of this position.

 

This is a Term Limited role anticipated to last two years.  

This opportunity is open until filled with the first review of resumes on December 2nd.  

 

Job Responsibilities

 

• Develop and implement evaluation frameworks to measure program outcomes, client experience, and operational performance in alignment with ADS, state, and federal requirements.
• Collect, analyze, and interpret quantitative and qualitative data to assess the effectiveness and equity of Care Coordination services.
• Identify system gaps, inefficiencies, and process bottlenecks within case management, referral, and service delivery workflows, recommending actionable solutions for improvement.
• Lead and facilitate Continuous Quality Improvement (CQI) initiatives using methodologies such as Lean, Six Sigma, or Plan-Do-Study-Act (PDSA) to enhance program effectiveness and client outcomes.
• Design and maintain performance dashboards and data visualizations to track progress toward departmental goals and communicate findings to leadership and stakeholders.
• Prepare reports, summaries, and presentations for internal leadership, subcontracted agencies, and community partners to support evidence-based decision-making.
• Collaborate with cross-functional teams and providers to co-design process improvements that enhance efficiency, reduce disparities, and promote person-centered care.
• Monitor fidelity to best practices in care coordination and assess variations in service delivery across agencies to ensure consistency and quality.
• Provide training and technical assistance to staff and subcontractors on evaluation tools, performance metrics, and CQI processes.
• Support ADS’s equity and inclusion goals by applying equity-centered evaluation approaches and ensuring data analysis reflects diverse client needs and experiences.

Skills/Eligibility:

Qualifications

 

Minimum Qualifications:  

 

• Bachelor’s degree in Public Health, Social Work, Public Administration, Gerontology, or related field (Master’s preferred).
• At least 3 years of experience in program evaluation, quality improvement, or health and human services analytics.
• Strong knowledge of aging, disability, Medicaid-funded services, and community-based care systems.
• Proficiency in evaluation methods, data analysis software (e.g., Excel, SPSS, R, or Tableau), and logic model development.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties.

Desired Qualifications:  

• Experience leading CQI or process improvement initiatives using formal frameworks (e.g., Plan-Do-Study-Act, Lean, Six Sigma).
• Experience with state-funded long-term services and supports (e.g., COPES, MAC, TSOA, New Freedom).
• Familiarity with Washington State’s Home and Community Services (HCS) and related eligibility systems.
• Knowledge of equity-centered evaluation and trauma-informed approaches.
• Collaboration & Stakeholder Engagement
• Project Management
• Attention to Detail
• Adaptability in a fast-paced environment