Careers

Description:

Position Description

 

The Seattle Community Assisted Response & Engagement (CARE) manages the 9-1-1 Call Center and the Community Crisis Response team. The 9-11 Call center handles all emergency calls for the City of Seattle and is the busiest Emergency Call Center in the State. The Community Crisis Response team consists of diverse behaviors health professionals (BHPs) who are dispatched to non-emergency call primarily focused on responding to mental health crises. CARE is Located in downtown Seattle and this position will primarily work with the Community Crisis Response team. 

Community Assisted Response & Engagement (CARE) is hiring a temporary Training & Education Coordinator as part of the expansion of the Community Crisis Response (CCR) Unit. This position will work alongside and support the CCR Training manager while they create, design and implement comprehensive, culturally responsive, multidisciplinary, and trauma-informed training that established best practices and competencies for co-response teams. We are seeking a forward thinking and innovative Training & Education Coordinator to assist in implementing the functional and operational policies concerned with guiding rules and principles within public safety with emphasis on Low Acuity incidents which are less severe types of behavioral and mental health crisis which do not necessarily require a medical unit or armed police officer to respond.

 

Job Responsibilities

 

• Designs, implements and presents training programs including defining objectives, selecting methods, designing program evaluations, and monitoring the programs.
• Designs training programs which cross departmental lines to address overall employee needs.
• Implements the consultant selection process and insures its procedural correctness. Chooses external consultants and negotiates contracts with them.
• Participates in workload forecasting and assessing a department’s training and budgetary needs. 
• Develops written guidelines to meet internal training needs based on departmental or program needs assessment. 
• Provides information, resources, materials and equipment to employees; prepares reports and correspondence; maintains records; participates in meetings, compiles data, conveys messages, and arranges for graphics. 
• Trains employees and managers. 
• Researches and writes reports on education, and/or development training programs related to departmental or City training needs. 
• Coordinates the use of training equipment such as films, slides, projectors, and other items. 
• Develops and coordinates department specific training programs as directed by City task forces, Mayor Directives, or Council directives to meet the needs of City employees. 
• Conducts training needs assessments and recommends new programs, evaluates and modifies training programs. 
• Performs other related duties of a comparable level/type as assigned.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills/Eligibility:

Qualifications

 

• Two years’ experience designing and implementing adult training or education courses, project management training, and /or in programs that involved conducting training needs assessments, developing and coordinating training courses, and administering training consultant contracts and a Bachelor’s degree in Education, Psychology, Public Administration, Training/Development, or a related field (Other combinations of education, training and experience will be evaluated on an individual basis for comparability). 
• Selected candidates are required to pass a background check.

 

Additional Information

 

The Ideal Candidate Will Possess:

• Working experience with DSHS workers, chemical dependency treatment providers, mental health providers, healthcare providers, shelter providers, landlords, detox centers, medical clinics and other community programs which may support vulnerable participants.
• Effective communication skills include written, active listening, and non-verbal communication.
• Experience leading training focused on case investigation and management, evaluation of facts/circumstances and clients and crisis management.
• High cultural and emotional intelligence. Strong commitment to dignity and respect for all people.

Work Environment and Physical Demands:

• Work is usually performed in an office environment.