Careers

Description:

Job Duties

 

• Provide internal and external customer service; may include providing specialized and/or technical information that requires moderate interpretation of established codes, policies, regulations, procedures, and guidelines by email, phone and in person.
• Process permit renewals, and provide application in-take for permits, re-inspection, plan review and other billings.
• May involve scanning a high volume of permits using a barcode scanner or manual data entry into database (currently Tyler).
• Process change of ownership applications.
• Answer a high-volume of incoming calls, that may include, intaking of complaints, permit adjustments, payment intake and triaging calls.
• Upload documents into SharePoint. Read and interpret maps and legal descriptions. Assure permits are issued to the correct parcel number and address.
• Research property information using computer and paper files.
• Accept applications and calculate correct fees for various Environmental Health applications.
• Process billings and refunds and route requests appropriately.
• Process letters and public disclosures requests.
• Set up and monitor status of applications, coordinated with program staff to avoid backlogs and ensure applications are processed and followed-up on in a timely manner.
• Monitor accounts for payment and coordinate collection process for unpaid accounts.
• Compile data that may require information searches through files, including spreadsheets and/or customized database applications including financial research questions.
• Prepare daily cash worksheet and daily reconciliations.
• Run existing ad hoc reports using permit database and Excel.
• Perform other duties as assigned.

Skills/Eligibility:

Our ideal candidate will demonstrate the following (Minimum):

• Two (2) years of customer service experience demonstrating the ability to communicate with customers using discretion, patience, etiquette, and professionalism.
• Strong communication skills both written and verbal.
• Experience with complex accounts receivables/payable functions.
• Experience in automated financial and management information systems, word processors, spreadsheets, database, and similar software applications.
• Ability to follow oral and written instructions; adjust to changes in workload demands; and research, gather and compile technical information from a variety of sources.
• Strong organization, problem solving and researching skills.
• Intermediate to advanced computer skills, including MS Office application such as Word, Excel, and Outlook.
• Skill in maintaining data accuracy and integrity.
• Strong math and analytical skills.
• Excellent time management and priority setting skills; able to handle multiple tasks with extreme accuracy.
• Skill in tracking and following through on assignments.
• Demonstrated ability to quickly learn new computer applications.
• Knowledge and experience working with people from diverse backgrounds.
• Ability to positively contribute in a team environment; actively listens to others and builds trust and confidence.
• Ability to be reliable and dependable with assignments and work schedule.
• Skill in teamwork and collaboration.

The most competitive applicants will have the following experiences and qualifications (Desired): 

• Demonstrated experience providing customer service.
• Demonstrated experience with complex reconciliations.
• Bilingual skills.