Careers

Description:

Job Duties

 

• Provide customer service electronically or in person to funeral directors, grieving families, and others. 
• Answer multiple phone lines and route to the right sections of the office. 
• Monitor shared email accounts to identify and fulfill incoming requests including disposition authorization, report requests, subpoenas, contracts, and other requests. 
• Review information from funeral directors and medical certifiers, performing data entry on requests generating an official record for review.
• Present information about disposition review cases to forensic pathologists and forensic medicolegal death investigators for approval and appropriate follow-up investigations.
• Provide official approval to funeral homes prior to death certificate filing.
• Scan, copy, file, and mail records containing protected health information. 
• Utilize specific software to enter test results, close cases, and process internal paperwork. 
• Enter and correct information in the KCMEO’s database and the Washington Health and Life Event System (WHALES).
• Create folder, close cases, create affidavits for correction and other administrative duties.
• Review daily requests to ensure appropriate billing, and scan all daily disposition requests for proper retention.
• Maintain and dispose of records consistent with the King County retention policy.
• Review billing statements with funeral homes and assure accounts remain current as services are provided.
• Interpret state statutes and King County policies regarding releasing public and confidential Medical Examiner records.
• Assist administration team by answering telephones, managing records releases and public records requests.
• Provide administrative and logistical support for meetings, weekly conferences, and program staff.
• Release property to funeral agencies.
• Other duties as assigned by supervisor.

Skills/Eligibility:

Required:

• Experience providing customer service 
• Ability to communicate effectively orally and in writing 
• Establish and maintain effective working relationships with a diverse range of staff, community partners, and the general public
• Handle difficult interpersonal interactions with discretion and diplomacy
• Work both independently and as a member of a team 
• Ability to update, and maintain program databases and logs; accurately enter and track data; and generate reports 
• Ability to learn new computer programs 
• Ability to prepare for meetings to set up technology weekly trainings, including remote participation via Skype, PowerPoint presentations, and a variety of audio visual equipment 
• Ability to maintain and update various lists, records, and files using Access, Excel, and other databases assuring data is retrievable and properly archived. 
• Demonstrated ability in prioritizing workload and adapting to changes in demand 
• Ensure sensitive and confidential information is kept private and secure; adhere to department policies and procedures 
• Ability to lift up to 25 pounds with or without accommodation 
• Ability to work for brief periods of time in close proximity to the deceased

Desired:

• Ability to speak one of the languages most commonly spoken by limited English speakers in King County
• Knowledge of funeral industry processes
• Knowledge of medical terminology