Veterans Housing Case Manager II at Otto’s Place - Compass Housing Alliance (Job)
Description:
ABOUT THE POSITION: The Veterans Housing Case Manager is a senior level position requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative. The Veterans Housing Case Manager II is expected to share knowledge, function as a resource, and serve as a guide to other Veterans Case Managers in the agency. An incumbent in this position may work in either emergency or housing services. Those in emergency services work a caseload of individual program participants experiencing homelessness, many of whom have multiple barriers (i.e., serious mental illness, substance use disorders, chronic health conditions, frequent contact with law enforcement, etc.). They engage and develop relationships with participants and provide trauma-informed support services so that secure, stable, and permanent housing may be achieved. Those in housing services work a case load and provide trauma-informed case management services designed to prevent homelessness and stabilize housing for tenants. This includes assessment, documentation, information and referral, goal setting, and direct advocacy, cooperative case planning, collaboration with the King County Veterans Program and coordination of services. They assist and empower residents to make necessary connections with community and providers to stabilize their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
ABOUT THE PROGRAM: Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 122 separate sleeping areas, meals, laundry, and service pets.
ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW) as of January 1, 2026. After years of affiliation and partnership, Compass and LCSNW are joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide a holistic support to the communities we serve.
LOCATION: Pioneer Square Neighborhood (Seattle, WA)
REPORTS TO:?Case Manager Supervisor
FLSA STATUS: Non-Exempt
SCHEDULE: Monday-Friday 9:30am-5:30pm & Thursday 8:30am-4:30pm with monthly staff meetings on 1st Wednesday
MEAL PERIOD: Paid (30-minutes)
SALARY RANGE: $32.03 per hour (level II)
PLEASE CHECK LINK FOR ESSENTIAL DUTIES AND RESPONSIBILITIES
Skills/Eligibility:
KNOWLEDGE, SKILLS, AND ABILITIES
- Team player who is resourceful, proactive, and comfortable working with diverse populations.
- Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
- Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strengths-based case management.
- Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness.
- Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
- Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to guests.
- Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.
- Ability to set and maintain boundaries in a professional manner.
- Ability to follow agency policy and procedures to maintain safety and security within the facility.
- Promote a team environment that values, encourages, and supports differences.
- Ability to work in fast-paced environment with frequent interruptions and crisis situations.
- Majority of work centers on direct case management services and procedures that require a high degree of confidentiality, tactfulness and respect for clients form a variety of economic and ethnic backgrounds.
- Record keeping skills; ability to obtain and maintain accurate, detailed and confidential notes and client files specific to program requirements.
- Ability to motivate, enthuse, inform, and develop others to improve capability levels within the team.
- Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
- Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, sexual orientations and develop awareness around the impact of intersectionality of these variables.
- Model sound interpersonal boundaries and emotional intelligence.
- Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
- Strong problem solving, time and project management skills are required to be successful in this role.
- Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
EDUCATION AND/OR EXPERIENCE
- Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education.
- A minimum of 3 years of case management experience with a minimum of 1-year (of the 3 years) case management experience in a Compass program.
- A minimum of 3-4 years of case management experience if have no experience in a Compass program.
- Education and experience that demonstrates competency in and awareness of equity, intersectionality and belonging. As well as a familiarity with issues of homelessness, mental illness, substance abuse, sexual assault and/or domestic violence, required.
- Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
- Certain positions will require driving-related qualifications. Driving related qualifications include a valid WA driver’s license, proof of car insurance, and a driving record