Careers

Description:

Located in the heart of historic Pike Place Market, Pike Market Senior Center & Food Bank has served our Seattle neighbors since 1978. We’re looking for a Bilingual Member Services Coordinator to be the welcoming, steady presence our senior members count on every day. This role is the primary point of contact for members in both English and Spanish — providing information, offering interpretation, connecting people with resources, and calmly de-escalating conflict when it arises. You’ll help lead activity programming (in both languages), support members navigating social services, and keep accurate records in Salesforce.

Skills/Eligibility:

• Bilingual in English and Spanish (written and spoken), including interpretation skills.
• Several years of experience in social services, customer service, healthcare, hospitality, or a related field, with a demonstrated ability to maintain professional boundaries while working with diverse populations, including individuals experiencing homelessness and/or mental illness.
• A calm, steady, and fair-minded presence under pressure, with well-developed conflict resolution and crisis response skills gained through real-world experience. 
• Excellent written and verbal communication skills.
• Excellent problem-solving, organizational, and prioritization skills, with the ability to manage multiple needs simultaneously; adaptable and flexible in a fast-paced, ever-evolving environment. 
• Collaborative team player who works well with coworkers and supervisors in a dynamic environment.
• Strong organizational skills and a proven track record of reliable, on-time attendance. Must be able to work the required Thursday–Monday schedule, including both Saturday and Sunday, without exception.
• Comfort with computers and data entry, including the ability to accurately and consistently document member interactions in Salesforce (or a similar database), along with a strong sense of professionalism and discretion in handling members’ confidential information.
• Familiarity with resources available to low-income seniors, and the resourcefulness to research additional information as needed; willingness to ask questions and continue learning.
• A friendly, patient, and genuinely warm demeanor, with a real interest in building relationships with older adults.
• An associate’s degree in a related field, or equivalent life and work experience in a social services setting, is required.
• Able to obtain a Washington State Food Worker Card and CPR/First Aid certification

How to Apply:

 Include a brief cover letter in addition to your resume and application to let us know a little about you and why you’re interested in this role.