Careers

Description:

The Volunteer Engagement Manager provides strategic leadership for FamilyWorks’ volunteer program, ensuring volunteer engagement aligns with organizational priorities, program needs, and the agency’s mission. This role is responsible for designing, implementing, and continuously improving systems for volunteer recruitment, onboarding, placement, supervision, and retention across FamilyWorks programs.

The Manager is a member of the Program Department Leadership Team and will partner with program staff to strengthen the integration of volunteers into service delivery while cultivating a welcoming, inclusive, and high-impact volunteer experience. Through data-informed decision-making, cross-department collaboration, and community partnership, this role ensures that volunteers are effectively mobilized to support participants, staff, and agency outcomes articulated in the FamilyWorks’ 2024-2026 strategic plan.

The Manager currently provides direct management and supervision to one (1) part-time Senior Volunteer Coordinator. FamilyWorks relies on volunteers to support our mission. In 2025, 450 individuals volunteered for 12,307 hours. The Volunteer Engagement Manager will have manager-on-duty responsibilities, which are scheduled in coordination with the management team.

Skills/Eligibility:

• Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
• Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
• Participate in intentional learning efforts, to understand and dismantle institutional racism and build cultural competency, and to encourage staff to fully engage in those activities.
• Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
• Maintain global awareness regarding organizational status, adjust priorities in ongoing fashion, manage multiple priorities and delegate staff, volunteers, and resources accordingly. High capacity for analytical and inductive thinking.
• Identify and effectively address core issues and concerns in a variety of situations.
• Communicate effectively in daily interactions as supervisor as well as in written format and oral presentation.
• Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
• Capacity for working effectively with a culturally diverse group of program participants based on dignity and respect, including those experiencing mental illness.
• Proven ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication strategies; formal de-escalation training strongly preferred.
• Be organized, have coordination skills and pay attention to detail.
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to maintain focus in a complex environment.
• Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
• Must have access to reliable transportation throughout North Seattle.